PT Infracom Technology: Specialists in IT Infrastructure Implementation

From the time of its origin, PT. InfraCom Technology (ICT)’s mission had always been to become the unrivaled IT infrastructure solution provider in Indonesia by combining its renowned professional services and world-class products from partners. It was a dream come true for ICT when they were recognized with the prestigious Oracle Excellence Award for Specialized Partner of The Year - Asia Pacific in Oracle Fusion Middleware. Adding to their achievements, they also became a Platinum level member of Oracle Partner Network (OPN). The awards reflect ICT’s success in adopting OPN’s unique approach to becoming specialized in key Oracle solution areas. “We have a professional and Oracle certified team that helps customers in every phase of Oracle product lifetime,” says Yoseph DwiCahaya, Senior General Manager of ICT. The company continually trains its professional services team to deliver what they promise; hence their motto is Solutions Go Beyond.

Today, what defines ICT best is its broad range of capabilities in Oracle solutions from hardware to software. ICT’s end-to-end IT service solution portfolio is categorized into three pillars: data management solutions and integration, cross-platform management solutions, and information security solutions. At the outset of the very first layer of IT environment, ICT service solutions cater to infrastructure, consisting of servers, storage, and switches. In addition to the infrastructure layer, the company also provides the two most common software solutions: database and middleware. Their second pillar includes cross-platform management solutions dedicated to delivering holistic information and visibility into the entire IT system environment.

With this actionable information, ICT’s customers can understand, manage, and optimize the complex interrelationships of their entire systems and network that drive the modern data center. ICT’s cross-platform system management solutions also cater to other areas of business, including business service management, application lifecycle management, and IT automation and orchestration

On the services front, ICT provides full life cycle support for every phase of the product life cycle, including design, implementation, maintenance, and upgrade or technology refreshment. “Our ability to address the challenges that our customers face, helps us design the best-fit solution,” says Yoseph. When one of the customers experienced an unexpected roadblock in the monitoring and provisioning of their Oracle environment, ICT promptly stepped up to address the issue. To help the customer gain better visibility and control of their environment, ICT proposed and implemented the Hybrid IT management solution through Oracle Management Cloud, Oracle Enterprise Manager, along with OpsCenter, Oracle’s comprehensive data center automation tool.

ICT is always prepared to expand to achieve core competency in emerging technologies, which would cement its identity as one of the leading companies to provide best IT service solutions.

ICT has a significant number of achievements including multiple Oracle Excellence awards and ASEAN partner of the year awards under its belt, which are a reliable testimony to ICT’s outstanding services and solutions in Oracle over the years. By continuously keeping in touch with the latest technology trends such as agile development/DevOps, AI, big data, and more, the company is gearing up for more successful outcomes in the coming years.